Last Updated: 24 February 2026

Privacy Policy

This Privacy Policy describes how Parkway Village TN Locksmith ("we," "us," or "our") collects, uses, and discloses your personal information when you use our services, visit our website, or interact with us. We are committed to protecting your privacy and handling your personal information responsibly and in compliance with applicable US privacy laws.

1. Information We Collect

Parkway Village TN Locksmith collects various types of information to provide our locksmith services and improve your experience.

Information You Provide Directly To Us:

When you contact Parkway Village TN Locksmith, whether through our website contact forms, via phone calls, or in person, you may provide us with personal information, including: * Contact Information: Your name, email address, phone number, and physical address (for service delivery). * Service Request Details: Information related to your locksmith needs, such as the type of lock, location of service, urgency, and specific issues you are experiencing. * Communication Records: Records of your interactions with us, including phone call recordings (where permitted by law and with prior notice), emails, and chat messages.

Information We Collect Automatically:

When you visit our website, Parkway Village TN Locksmith may automatically collect certain information about your device and browsing activity: * Usage Information: Your IP address, browser type, operating system, referring URLs, pages viewed, and the dates/times of your visits. * Device Information: Information about the device you use to access our services, including hardware model, operating system, and unique device identifiers. * Cookies and Tracking Technologies: As detailed in Section 5 below, we use cookies and similar technologies to collect information about your interactions with our website.

Information from Third Parties:

In some cases, we may receive information about you from third-party sources, such as online directories or scheduling platforms, but only if you have consented to such sharing or if it is publicly available.

2. How We Use Your Information

Parkway Village TN Locksmith uses the information we collect for the following purposes:

* To Provide Locksmith Services: To schedule, dispatch, and complete requested locksmith services, verify your identity, and ensure effective service delivery to your specified location. * To Communicate With You: To respond to your inquiries, provide service confirmations, updates regarding your service request, and communicate about billing or other service-related matters. * For Billing and Payment Processing: To process payments for services rendered. Please note that Parkway Village TN Locksmith uses third-party payment processors, and we do not store sensitive payment card information directly on our servers. * To Improve Our Services: To understand how our website and services are used, conduct analytics, and make improvements to our offerings and customer experience. * For Marketing and Promotions: If you have opted in, to send you promotional communications about Parkway Village TN Locksmith's services, offers, or news. You can opt out of these communications at any time. * For Legal Compliance and Protection: To comply with applicable laws, regulations, legal processes, or governmental requests, and to protect the rights, property, and safety of Parkway Village TN Locksmith, our customers, and the public.

3. Data Protection and Security Measures

Parkway Village TN Locksmith is committed to protecting your personal information from unauthorized access, use, or disclosure. We implement reasonable administrative, technical, and physical safeguards to secure the information we collect. These measures include:

* Secure Servers: Storing your data on secure servers with restricted access. * Encryption: Using encryption for sensitive data transmitted over the internet (e.g., SSL/TLS). * Access Controls: Limiting access to your personal information to employees who have a legitimate business need for it. * Regular Security Reviews: Periodically reviewing our security practices to ensure they remain effective.

While we strive to protect your personal information, no method of transmission over the Internet or method of electronic storage is 100% secure. Therefore, Parkway Village TN Locksmith cannot guarantee its absolute security.

4. Third-Party Services

Parkway Village TN Locksmith may engage third-party companies and individuals to facilitate our services, perform service-related tasks, or assist us in analyzing how our services are used. These third parties include:

* Analytics Providers: Such as Google Analytics, to track and report website traffic. These services collect data on an aggregated and anonymous basis. * Payment Processors: To handle secure payment transactions (e.g., credit card processing). Parkway Village TN Locksmith does not store your full payment card details. * Communication Platforms: For managing customer communications (e.g., email service providers, CRM systems).

These third parties have access to your personal information only to perform these tasks on our behalf and are obligated not to disclose or use it for any other purpose.

5. Cookies and Tracking Technologies

Our website uses "cookies" and similar tracking technologies to enhance your experience. Cookies are small data files placed on your device.

* Essential Cookies: Necessary for the website to function correctly, enabling basic features like page navigation and access to secure areas. * Analytics Cookies: Used to collect information about how visitors use our website, such as which pages are most popular, to help us improve website performance and user experience. Parkway Village TN Locksmith uses Google Analytics for this purpose.

You have the option to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. However, this may prevent you from taking full advantage of the website.

6. Your Rights Under US State Privacy Laws

Depending on your state of residence, you may have specific rights regarding your personal information. Parkway Village TN Locksmith respects these rights for all our users. While not all US states have comprehensive privacy laws like California, we aim to provide consistent rights where feasible.

For California Residents (CCPA/CPRA):

If you are a California resident, you have the following rights concerning your personal information, subject to certain exceptions: * Right to Know: You have the right to request that Parkway Village TN Locksmith disclose what personal information we collect, use, disclose, and sell. * Right to Delete: You have the right to request the deletion of personal information that Parkway Village TN Locksmith has collected from you. * Right to Correct Inaccurate Personal Information: You have the right to request the correction of inaccurate personal information that Parkway Village TN Locksmith maintains about you. * Right to Opt-Out of Sale/Sharing: You have the right to opt-out of the "sale" or "sharing" of your personal information. Parkway Village TN Locksmith does not sell your personal information for monetary consideration. We do not "share" your personal information for cross-context behavioral advertising. * Right to Limit Use and Disclosure of Sensitive Personal Information: You have the right to limit the use and disclosure of sensitive personal information. Parkway Village TN Locksmith does not typically collect sensitive personal information beyond what is necessary to provide locksmith services. * Right to Non-Discrimination: You have the right not to receive discriminatory treatment by Parkway Village TN Locksmith for the exercise of the privacy rights conferred by the CCPA/CPRA.

For All Users:

Regardless of your state of residence, Parkway Village TN Locksmith generally provides the following rights: * Right to Access: You have the right to request access to the personal information we hold about you. * Right to Rectification: You have the right to request that Parkway Village TN Locksmith correct any inaccurate or incomplete personal information we hold about you. * Right to Erasure: You have the right to request the deletion of your personal information, subject to certain legal obligations to retain data.

To exercise any of these rights, please contact us using the details provided in Section 8. We may need to verify your identity before fulfilling your request.

7. Data Retention Periods

Parkway Village TN Locksmith retains your personal information for as long as necessary to fulfill the purposes for which it was collected, including for the purpose of satisfying any legal, accounting, or reporting requirements.

Generally, we retain data for: * Service-related data: For the duration of your service relationship with Parkway Village TN Locksmith and for a reasonable period thereafter to facilitate follow-up services, record-keeping, and address any potential disputes. * Website usage data (e.g., analytics): For a period typically ranging from 26 months to 50 months, depending on the specific analytics service settings. * Legal obligations: Some data may be retained for longer periods if required by law or necessary for the establishment, exercise, or defense of legal claims.

8. How to Contact Us about Data Queries

If you have any questions, concerns, or requests regarding this Privacy Policy or how Parkway Village TN Locksmith handles your personal information, please contact us:

Email: info@parkwayvillagetnlocksmith.com Address: 2650 Thousand Oaks Blvd, Memphis, TN 38118, USA

We will endeavor to respond to your inquiry promptly and in accordance with applicable law.

9. Updates to the Policy

Parkway Village TN Locksmith may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. When we make changes, we will revise the "Last Updated" date at the top of this policy. We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your information. Your continued use of our services after any changes signifies your acceptance of the updated policy.